What is the NDIS?

The National Disability Insurance Scheme is a federal government scheme that represents a new way of delivering assistance to Australian living with a disability. It provides necessary and reasonable funding from the Australian government to supports people livingwith a disability and their families to participate in all areas of life.

The NDIS aims to give direct funding toclients that will enable people with disabilityto access the mainstream supports and services available and have more choice and control of their own supports and consequently their life.

The NDIS is implemented by the National Disability Insurance Agency (NDIA) which makes decisions about whether you’re eligible to become an NDIS participant, and how much funding you’ll receive if so. The NDIA is appointed by the government to manage the NDIS and funded by the Department of Social Services (DSS).

There are certain eligibility requirements you must meet in order to qualify for vernementhe NDIS and become a successful participant, these include:

  • You must be under 65 years old
  • You must live in Australia and be an Australian citizen (or hold relevant visas)
  • Your disability must be permanent and significant
  • Your disability impacts your daily life, requiring support and/or assistance
  • You must be a resident in Australia where the NDIS is available.

If the NDIS is not available in your area, you should look for locations where NDIS is accessible if you are willing to be a part of it.

For those aged 65 years and over it is the case that in most situations you will be ineligible for the NDIS and will receive support through the federal government’s aged care system.

For more specific clarification around these criteria please see the NDIS website for eligibility

Who will decide if I can access the NDIS?

The NDIA determines individual eligibility for the NDIS and the type of support that would be reasonable and necessary for you. The NDIA is the national agency responsible for running the NDIS. If you are eligible to become a participant, you can ask to make an Access Request by contacting the NDIA.

The process for accessing the NDIS can be broken down into three steps:

Step 1. Complete the NDIS Access Checklist

Step 2. Get in touch with the NDIA for an access request form on 1800 800 110

Step 3. Read Accessing the NDIS to understand what supporting evidence is neededM

If you want to find out more information about the NDIS, as well as your qualifications towards it, feel free to contact our team and we’ll be happy to answer all your concerns.

Cancellation and Change

Schedule Changes

If you would like to change the day or time of a scheduled visit from Vivid Care staff, or to cancel a visit, please call our head office during business

hours on 08 6393 7040 or 04 1306 0462 or email

Cancellation by Vivid Care

Our staff will advise you ahead of time of any change or cancellation to your scheduled service or worker, for example if your regular worker is sick or on holiday. We will contact you via phone call, text message, or email depending on your preference. If you wish to be contacted via a different method or for another person to be notified of changes. Our staff will make every attempt to reschedule or give you an alternative service or worker as much as possible.

Cancellation Policy

Please note a less than 24-hour cancellation fee will apply if you cancel your service with less than 24 hours’ notice or does not attend a scheduled service as we need to pay Support Worker.

We have a cancellation policy in place to minimise the cancellation of scheduled services and provide you with all necessary information in the event of a cancellation by Vivid Care.

Our late cancellation fee is In line with the NDIS pricing guidelines, this hall be 90 per cent of the agreed price for the cancelled service, including travel.

Appeal Your Cancellation Fee

In exceptional circumstances we may consider reimbursing the cancellation fee. To appeal your cancellation fee, please fill out a short form here.

Support Changes

We understand that your needs and preferences will change over time. If you would like changes made to your Support Plan and the tasks the Support Workers provide you with, please advise us. We will discuss the changes you require with you to ensure that we understand what our staff need to do to support you, and document these in your plan.

Termination of Vivid Care Services

If you repeatedly cancel services, this may result in loss of regular session times or termination of services.

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